Flexible across industries and teams
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Real Estate
Insurance & Healthcare
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Corporate Operations
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OpenIT Operations
In ProgressVendor Management
WaitingMulti-industry. Multi-team. One platform.
realtix • request management system
Stop managing critical work from a shared inbox.
Capture requests, route them to the right internal or extended team, track ownership, and report on progress from one centralized ticketing workspace. realtix helps turn shared inboxes, client emails, and follow-up work into accountable tickets with status, history, and audit-ready visibility.
- Request capture
- Smart routing
- Audit trail
- Reporting dashboards
AI knowledge base for your business
SummarizeGuideSuggest
Summarized from resolved tickets
Reusable knowledgeTurn support history into guidance teams can reuse.
12.4kSummaries
8.7kGuides
5.1kSuggestions
98%Accuracy
Learn. Improve. Deliver.
Visibility that drives better outcomes
Open Tickets1,248↑ 12%
Resolved This Week842↑ 18%
Average Resolution Time
2.6 hrs↓ 14%
High24%
Medium48%
Low28%
Reporting dashboardVolume, ownership, aging, and outcomes.
Report. Analyze. Optimize.
THE PROBLEM
Shared inboxes were not built to run your operation.
When requests live in email, teams lose visibility fast. Messages get buried, follow-up depends on memory, work-in-progress lives in folders, and reporting becomes manual. realtix gives request-driven work a structured place to live.
- Requests get buriedImportant emails sit beside everyday noise, making it easy to miss a vendor question, tenant issue, or client request.
- Ownership gets fuzzyWhen everyone can see the inbox, it is not always clear who owns the next step.
- Status is hard to proveLeaders need to know what is open, aging, waiting, and completed without chasing updates.
FLEXIBLE BY DESIGN
Use realtix anywhere requests need follow-through.
Some teams use realtix for tenant and vendor questions. Others use it for client support, document follow-up, internal requests, medical record workflows, legal document tracking, or work routed between onshore and staff-augmented teams. The structure stays the same: capture the request, assign ownership, track status, preserve the history, and report on progress.
Real Estate Operations
Requests across properties, tenants, vendors, and accounting teams
Use realtix to manage property questions, tenant requests, vendor follow-up, accounting issues, lease questions, and other operational tickets that need a visible owner and clear history.
- Capture
- Assign
- Track
- Resolve
Property Support Queue
Example ticket types
- Tenant payment questionRTX-1041 · Owner assignedOpen
- Vendor setupRTX-1042 · Owner assignedIn Progress
- CAM billing issueRTX-1043 · Owner assignedWaiting
- COI follow-upRTX-1044 · Owner assignedResolved
Each request has a status, owner, notes, and a visible next step.
HOW realtix HELPS
Give every request an owner, status, and next step.
realtix replaces scattered inbox tracking with structured ticket queues, assignment logic, status visibility, notes, history, and reporting.
Capture Requests
Capture requests from email, forms, or internal handoffs and turn them into tickets that can be tracked from start to finish.
Route the Work
Steer requests to the right internal team, service group, owner, or staff-augmented team based on request type, category, client, workflow, or business rules.
Track Ownership
See which team members or departments own the next step, what status the request is in, and whether it is waiting, active, escalated, or complete.
Preserve the Audit Trail
Keep a clear record of how requests were received, routed, handled, updated, and resolved so teams can review activity without digging through inboxes.
realtix DASHBOARD
See what is open, aging, assigned, and resolved.
Our Dashboards help teams manage ticket volume, aging, ownership, SLA performance, routing activity, and resolution trends. Leaders can see what is moving, what needs attention, where follow-up is getting stuck, and how requests are being handled across teams.
realtix dashboard preview
Overview
Monitor the ticket queue at a glance.
See open, active, aging, and recently closed tickets across teams, request types, or client workflows from one dashboard view.
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AI KNOWLEDGE BASE
Turn resolved tickets into reusable answers.
realtix captures every resolution and builds a structured knowledge base your team can search, reference, and apply, so the same question never slows you down twice.
AI KNOWLEDGE BASE
Resolved work becomes reusable knowledge.
Resolved ticketsClosed requests with history, status, and outcomes.
Prior questionsRecurring questions from customers or internal teams.
Team responsesApproved answers, notes, and follow-up context.
Process stepsThe work performed to reach the final resolution.
AI KNOWLEDGE LAYER
Search, summarize, and consolidate.
Use ticket history to surface answers, organize knowledge, and support better guidance over time.
SearchSummarizeSuggestGuide
User guidesTurn repeated workflows into clearer process guidance.
Help articlesCreate searchable answers from approved support history.
Suggested answersHelp teams respond faster with reusable context.
Help deskMake answers accessible to internal teams or customers.1Ticket history
2Reusable knowledge
3Faster answers
CONNECTED TO realserv
A flexible ticketing layer for request-driven work.
Every request follows a clear path, from first contact to final resolution, with full visibility at every step.
Explore Our ProductsRequest
Work starts as an email, form, question, issue, or follow-up.
Ticket
The request is captured as a trackable ticket in realtix.
Queue
The ticket is routed to the right team, service group, or support model.
Owner
An owner is assigned with visibility, notes, and accountability.
Resolution
Work is completed, status is updated, and the activity history is preserved.
CONNECTED REALSERV PRODUCTS
READY TO GET STARTED?
Turn request chaos into accountable work
Enterprise-ready. Secure by design. Built for your business. If your team is managing important requests through shared inboxes, manual trackers, or scattered follow-up, realtix can help bring structure, visibility, and reporting to the work.